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                          Residential Frequently Asked Questions  
                          1. I see dirt streaks around my registers, 
                          do my ducts need cleaning? 
                          2. How often should I have my ducts cleaned? 
                          3. My air conditioner smells when it starts 
                          up, is there a problem? 
                          4. What are ultraviolet lights and are 
                          they a benefit to me? 
                          5. What is duct leakage testing and how 
                          can it help me? 
                          6. Why do my windows sweat? 
                          7. My bathroom has a window, do I still 
                          need an exhaust fan? 
                          8. How can a Heat Recovery Ventilator help 
                          me? 
                          9. What is mold and fungi? 
                          10. What can cause poor indoor air quality? 
                          11. What can I do to prevent an indoor 
                          air quality problem? 
                          12. Should I order a home mold test kit? 
                          13. Guidelines for Basic Indoor Air Quality 
                         
                          I see dirt streaks around my registers, do my ducts 
                          need cleaning? 
                          No, dirt streaks are almost always caused by poor design. 
                          All air has dirt in it. If the speed (velocity) of the 
                          air  
                          exiting your register is higher than it should be the 
                          dirt is actually impacted on the wall or ceiling surface. 
                           
                          The solution is to reduce the air speed from the register, 
                          and not by partially closing it, but by turning a  
                          damper (if you have one) in the duct going to this register. 
                          Another solution is to add another register  
                          from the same duct serving this register; this reduces 
                          the speed of the air by distributing it to two  
                          registers instead of one. It will also reduce the air 
                          noise coming from the original register. 
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                          How often should I have my ducts cleaned? 
                          Generally the answer would be rarely. We know this sounds 
                          odd, however, duct cleaning is something that is widely 
                          oversold by using scare tactics. Unless your system 
                          has been operated for many years without an air filter 
                          or there has been smoke damage or some other unusual 
                          situation your ducts should not need to be cleaned. 
                          In addition, duct cleaners are not regulated or certified. 
                          Those that claim to be certified are certified by the 
                          duct cleaning organizations they belong to and not by 
                          any regulatory agency. Some duct cleaners are ethical 
                          but beware of those offering cheap specials. It's usually 
                          so they can have an opportunity to use some high pressure 
                          tactics to get you to buy something extra. Professional 
                          duct cleaning takes time and costs money. 
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                          My air conditioner smells when it starts up, is there 
                          a problem? 
                          There could be. This odor is sometimes referred to as 
                          dirty socks syndrome. It is typically caused by dirty 
                          cooling coils that are contaminated with mold. Cleaning 
                          the coil works for a short period of time. The proper 
                          solution is to clean and disinfect the coil and install 
                          an ultraviolet germicidal light source to prevent the 
                          re-contamination of the coil. The addition of this UV 
                          light provides some additional benefits such as better 
                          heat transfer on the coil and a significant reduction 
                          of mold/fungi/bacteria in the air stream.  
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                          What are ultraviolet lights and are they a benefit 
                          to me? 
                          Ultraviolet lights for HVAC systems generate a UV light 
                          in the germicidal band range. The UV light kills the 
                          mold and bacteria by destroying its DNA and stopping 
                          it from reproducing. This can and will improve the indoor 
                          air quality in your home. And, if properly placed near 
                          the cooling coil will help eliminate microbial problems 
                          associated with wet cooling coils.  
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                          What is duct leakage testing and how can it help 
                          me? 
                          Duct leakage testing is simply a proven method of testing 
                          duct systems for air leakage. Studies have proven that 
                          duct systems because of installation related problems, 
                          primarily cloth backed duct tape failure; leak an average 
                          of 20 to 45%. This means that you are paying for heating 
                          and cooling that is not getting into your home and can 
                          be introducing contaminants into your home. This causes 
                          a significant increase in your energy costs and wastes 
                          our precious natural resources. In fact, the California 
                          Energy Commission has banned the use of cloth backed 
                          duct tape on new system installations. 
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                          Why do my windows sweat? 
                          This water is moisture that condenses out of the air 
                          inside your home. This can be caused when you keep your 
                          home to cold or selected rooms to cold. If the dew point 
                          (point at which water condenses) of the air inside your 
                          home is lower than the temperature of the window glass 
                          the moisture in the air inside your home will condense 
                          on the glass. This can cause water damage to wood and 
                          mold related issues. The solution is to increase the 
                          temperature of the air inside the home of specific room. 
                           
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                          My bathroom has a window, do I still need an exhaust 
                          fan? 
                          Even though the bathroom has a window and meets building 
                          codes we find that people do not use the window on a 
                          consistent basis and that moisture builds up resulting 
                          in mold problems. Bathroom fans eliminate this problem. 
                          They should be installed so they operate at least 10 
                          minutes after the bathroom is vacated. 
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                          How can a heat recovery ventilator help me? 
                          Heat Recovery Ventilators (HRV's) exhaust moisture and 
                          odors and replace the exhausted air with clean fresh 
                          outside air. The heat content of the air is exchanged 
                          between the airstreams. They are energy efficient and 
                          reduce the possibility of your home being depressurized 
                          when an exhaust fan is operating. 
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                          What is mold and fungi? 
                          Basically mold and fungi are organisms that break down 
                          organic matter such as wood and other cellulose materials. 
                          For more in-depth definition see, IAQ Glossary. 
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                          What can cause poor indoor air quality? 
                          Poor IAQ can be caused by many things such as: poorly 
                          designed HVAC systems, HVAC systems not being properly 
                          operated or maintained, no outside air being brought 
                          into the system, poor air circulation, allowing the 
                          home to become depressurized, not controlling potential 
                          sources of contamination, not fixing water leaks immediately. 
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                          What can I do to prevent an indoor air quality problem? 
                          · First, know your HVAC system and keep all system 
                          documentation. 
                          · Select a competent quality contractor to service 
                          and maintain your equipment. 
                          · Use high quality filters, be sure outside air 
                          is being brought into the system, use exhaust  
                             fans / HRV's to control moisture. 
                          · Keep your home clean, use a HEPA rated vacuum 
                          or central vacuum system. Repair water leaks immediately. 
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                        Should I order a home mold test kit? 
                          Don't waste your money. A home mold test kit typically 
                          includes a fall out plate that you place in your home 
                          or some specific area to determine if mold is present. 
                          The answer is always yes there is mold. The reason is 
                          that there is mold in all air. The missing information 
                          is: How much mold is there? How does the mold species 
                          compare to what is outside?The kit may also contain 
                          a sterile swap to wipe against something. Again, the 
                          quantity is unknown and if mold spores in the air have 
                          settled onto a surface and you swap that area what does 
                          that mean?The only purpose a mold test can serve is 
                          to identify the type of mold that is growing by sending 
                          a sample of it to the lab. 
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                        Mold questions? 
                          Contact Us  
                         
                        Guidelines for Basic Indoor Air Quality 
                          The US EPA, NIOSH and CDC have developed guidelines 
                          for maintaining acceptable indoor air quality. 
                          · Proper ventilation. Document that ventilation 
                          rates are consistent with ASHRAE 62-1999 standards. 
                          · Provide acceptable comfort levels for most 
                          occupants (ASHRAE 55-1991). 
                          · Maintain mechanical equipment and building 
                          surfaces in reasonably sanitary condition. 
                          · Isolate significant emission sources from occupied 
                          spaces. 
                          · Control major sources of contamination promptly. 
                          · Control humidity and moisture intrusion. 
                          · Resolve problems quickly. 
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